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Covid-19 Shipping Delay Notice
Due to the influence of Covid-19, currently the shipping time will be longer than usual. Packages need around 13-18 days to get delivered. Thus, the processing time for part of costumes has extended to a month. In this case, we suggest purchasing in stock costumes. If you need our products for urgent use, please feel free to contact us to check the time.
Package included: Wig
At this time, we ship worldwide. Most Orders(Except the custom-made costumes) will be despatched in 10-15 business days once the payment was cleared, Shipping in two business days once the payment were cleared and usually 5-7 days for delivery, NO overnight shipping. We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
For all the custom-made costumes, it takes about 10-15 working days for the costume to be finished, during Halloween time, the time maybe around 20 working days due to the heavy workload that time. Then the costumes will be sent out via Express, the delivery time frame is the same as other orders, 5-7 working days delivery.
The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.
All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any. All Parcels will be hold for picking up if it can not be singed or delivered.
Shipping cost will be shown before you submit the order, it depends on the country and weight.
The shipping of the items is online traceable.
The overall experience was horrible. From the order to the cancellation by you. The tracking number didn’t work and when I got an answer after a couple of emails, I was told it was in transit and not to worry. After a few more days of going over the so called 15-17 business days and emailing yet again asking where it was, you failed me. You responded it was “lost in transit”, ruining my Halloween plans. I will never use your site again and will be telling people never to use your service, ever.
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